helpspot.comHelpSpot: Help Desk Software

HelpSpot OpenCloseFeatures — Email Management — Knowledge Base — Reporting — Self Service Case Studies Pricing On-Demand Demo Contact Us Search Features Email Management Let your staff work out of one team inbox in a super intuitive dashboard Knowledge Base Keep all of your troubleshooting documentation inside your help desk Reporting Understand your customer’s issues & how your agents resolve them Self-Service Portal Help customers find answers to FAQs, submit tickets, & check request status See our full list of help desk features ?? Learn about our new EU based hosting option Pricing Case Studies Contact Contact Sales Ask a sales question, get a quote, or setup a demo. On-Demand Demo In this on-demand demo see how teams around the world use HelpSpot to deliver better customer service. Our Customers View the dozens of industries and use cases for HelpSpot. What’s New? Learn about the features we’ve added in our latest release. What is help desk software? Find out what help desk software can do for your team. Open a Ticket Contact our support team with your HelpSpot questions. Documentation Full documentation in our knowledge base. Release Notes A complete list of every new feature and bug fix. Video Training Our short videos on how to get the most from HelpSpot. Blog Updates and articles. +1 (845) 533-5044 Manage Your Account Start free or get a demo Your customer service at scale Amplify your support with HelpSpot: the streamlined solution for scaling customer service effortlessly Request a Demo Start a Free Trial Fanatical Customer Focus Our current CSAT score of 97 is just one indicator of our single minded customer focus. HelpSpot Onboard Our free white glove onboarding service makes sure HelpSpot is setup correctly from day 1 to solve your business needs. Learn more. Deploy Anywhere We offer US & EU datacenters as well as the option to run on-premise or even completely behind a firewall. HelpSpot is where you need it. Budget Friendly There’s no need to overpay for great help desk software. HelpSpot has all the features you need at a fraction of the price. Email Ticketing Done Right Turn disjointed emails into a clean, easy to manage workflow. HelpSpot can handle everything from your basic help@ email account to hundreds of mailboxes across an entire organization. Explore The Shared Inbox HelpSpot is the best help desk software platform I’ve used in my 15 years in the industry.” Shawn Matheson, Bio Fire Defense Reporting & Metrics Get a handle on all your email and support requests. Beyond just basic counts, our reporting allows deep, detailed analysis of your help desk. Explore Reporting We trust HelpSpot with our most important communication—and they’ve made a huge difference to our business. Teagan West, Customer Service Manager The Silent Partner Read the case study Knowledge Base & Self Service HelpSpot’s Knowledge Book system is unique in the help desk software field. Rather than an endless pit of articles, our book format with a table of contents makes it fast and easy for your customers (and search engines) to find your documentation. Explore The Knowledge Base Amazing Software and Fantastic support. Derek Anderson, Team Transport & Logistics On-Premise or Hosted Run your own installation of HelpSpot or let us host it for you on our secure AWS based cloud solution in the United States or the European Union. It’s the same price either way. On-Premise Cloud Hosted HelpSpot is a great tool in assisting us to deliver timely, accurate and comprehensive customer service. James Grove, VP Customer Service NinjaTrader Read the case study Starting at just $699 a year Unlimited customers, unlimited tickets, and now with free onboarding support . View Pricing Budget Friendly Everything is Included Most help desk software is priced to squeeze every penny out of you. With HelpSpot you get everything for one low price. Cloud or on-premise Support unlimited customers Support unlimited brands/portals Unlimited custom fields Unlimited mailboxes Unlimited knowledge bases Unlimited rules and triggers U.S. based email and phone support Full ticket management Workflows with rules and triggers Easy to use self service Zapier integration Effortless reporting Trusted since 2005 Your customer service at scale Amplify your support with HelpSpot: the streamlined solution for scaling customer service effortlessly Start free or get a demo Footer Twitter GitHub Product Features Pricing Free Onboarding Requirements Free Help Desk Trial Help Desk Software AI Help Desk Sales Request a Demo Video Demo Contact Us Success Stories Use Cases Services What’s New Support Open a Ticket Release Notes Documentation Video Training Blog Everything Else Privacy Terms Limited Use Partner Status Page Your Account © 2004 — 2024 UserScape, Inc. All rights...