helpspot.comJust Enough Help Desk Software | HelpSpot

Manage Your Account (845) 533-5044 Contact Sales Schedule a Demo Toggle navigation helpspot-logo-white tour Support Ticket Management Self Service Knowledge Base Reporting and Analytics Automation Integration Customization Customer Satisfaction Survey pricing Our Customers By Industry Case Studies learning support Contact Support Documentation Video Training Community Forum Release Notes Free Help Desk Tools Search Try It Free › The Just Enough Help Desk Everything you need, absolutely nothing you don't. Help desk software has become too complicated and costly. Since 2005 we've focused HelpSpot on being just enough. It stays out of your way and in your budget. Help Desk Ticket Management Filter, track, tag and categorize. Even store unique data with Custom Fields. Support Emails, Organized Unlimited Everything Matrix Report Powerful Ticket Management Support Emails, Organized Turn disjointed email exchanges into organized, meaningful conversations. Unlimited Everything Support unlimited customers and use as many custom fields, mailboxes, and self service portals as you need. All fully customizable. Matrix Report Easily see trends and compare nearly any data stored by HelpSpot. Powerful Ticket Management Filter, track, tag and categorize. Even store unique data with Custom Fields. Case Study Customer Since: 2008 · Agents: 150 “A great tool in assisting us to deliver, timely, accurate and comprehensive customer service.” Read the case study Help Desk Software That's Easy To Customize Customize nearly every facet of HelpSpot Help Desk Software to meet your business needs. Manage SLA's with automation rules and triggers. Customer Self-Service Portal Watch Trends Business Hours Aware Manage SLA's with automation rules and triggers. Let HelpSpot automatically assign ticket, notify customers, and more. Customer Self-Service Portal Fully customizable web form and knowledge base. Create one for each of your brands. Watch Trends All reports are updated in real time so you can easily track new trends. Business Hours Aware Track response speeds and more in business hours for accurate reporting. Help Desk Software, Hosted or Download We’re one of the only help desk software services that give you the choice between keeping your data on your own servers or storing it in our cloud. Your choice. Same price. HelpSpot Cloud Nothing to install. All data stored in the secure AWS East datacenter. Learn More About HelpSpot Cloud HelpSpot On-Premise Install HelpSpot on your own servers. You have complete control. Learn More About HelpSpot On-Premise Just The Right Features HelpSpot isn't bloated with a bunch of modules you'll never use, yet, it still has many small thoughtful touches that make your day go easier. World Class Support The foundation of everything else. We're there for you every step of the way. Who's working on that? That's a question you'll never ask again. Every ticket is clearly marked with who's responsible for it. Collision Detection We'll let you know when someone else is viewing or responding to the ticket you're viewing so you don't duplicate effort. Filter Anything All the data you enter into HelpSpot or that is captured can be filtered into custom views. Don't Leave Anyone Out Help desk software works best when everyone on the team has an account. Unlike other solutions our pack based pricing makes including secondary stakeholders affordable. Integrated Knowledge Management Build out your support documentation directly in HelpSpot and easily link to knowledge articles when replying to customer emails. Give HelpSpot a try free for 21 days Cloud hosted or download. Sign up in 2 minutes for the free trial and see how HelpSpot can help you. lg-ic-cta Start my free trial guarantee The HelpSpot Guarantee If you’re not completely satisfied within 90 days of purchase, we’ll refund your money; hassle-free. Customer Quote Joseph Pitha Help Desk Manager New York State Energy Research Development Authority " As someone that works in a support team, I am constantly amazed how helpful HelpSpot's own support team is. They answer my questions quickly, completely and with aplomb! " About New York State Energy Research Development Authority Customer Since: 2009 · Agents: 50 Try HelpSpot free for 21 days (Cloud or Server) Start my free trial Company 2600 South Rd Ste 44-175, Poughkeepsie, NY 12601. (845) 533-5044 Manage Your Account Terms Privacy Affiliate Program Sitemap Product Help Desk Software Free Help Desk Software Releases Services Support Sales/Demo Training Feature List Status Resources Free Help Desk Tools Blog helpspot-logo-white © 2004–2020 UserScape, Inc. All Rights Reserved. × HelpSpot One-on-One Personalized Demo Let our sales team walk you through a personalized demo. We'll go over all of HelpSpot's core features and answer your questions along the way. We're also happy to fully customize the demo if you let us know ahead of time what elements are most important for you. Schedule Your Personal Demo...